AppleCare can remotely interact with iPhone. New screen mirroring iphone functions. Apple support can ask you to share your iPhone, iPad, and iPod touch Screen device to resolve an issues. When supporting iOS devices, you can use iOS screen sharing, chat support, co-browsing, file transfer, and image sharing. You can also offer remote support from iOS devices and apple support. See the screen, control the iPhone and computer, chat, view multiple monitors, and more, all from your iPad or iPhone.
Screen Mirroring Iphone
This is all because customers are ignorant about the technology they use. we need to issue a mandatory program in high schools or college that goes in-depth with basic troubleshooting and how the devices they use work, maybe that will raise the necessary security awareness also. It is scary enough, Just right balance between “scary” and “helpful”. Your phone has to be linked to an iCloud Account, have a support ticket linked to your account, and finally an explicit permission grant on the screen. AppleCare can’t access your device at random.
It looks like the Apple support technician is unable to interact directly and can only draw over the screen. This isn’t a RAT. This is simply using a screen recorder (with explicit permission) with drawing tools.
Apple Can Remotely Interact With IPhone
We know since iOS11 the teamview app can mirror iPhone screen remotely and many users can remotely interact with iPhone already but we never see actually apple support use this technology.